Credit Card Operations Manager

7 days ago


Ayala Alabang, National Capital Region, Philippines Neksjob Full time
Job Description

We are seeking a detail-oriented professional to manage credit card operations and provide excellent customer support related to credit card products.

Key Responsibilities
  • Oversee day-to-day credit card services, including application processing and account management.
  • Analyze financial data and customer credit reports to make informed decisions regarding credit approvals and limits.
  • Assist customers with inquiries about credit card products, terms, and account issues, providing exceptional service and support.
  • Collaborate with the marketing team to develop promotional strategies for credit card offerings.
  • Monitor and report on key performance metrics related to credit card usage and customer satisfaction.
  • Ensure compliance with regulatory requirements and internal policies regarding credit card operations.
  • Work with the finance team to manage budgeting and forecasting for credit card-related activities.
  • Provide training and support to team members on credit card products and policies.
Requirements
  • 2-year college degree or equivalent experience.
  • Minimum of 6 months of credit card/banking or service role experience (BPO or non-BPO).
  • At least 1 year call center experience.
  • Willingness to work onsite.


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