Capacity Planning and Scheduling Lead

7 hours ago


Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Description
The BPO WFM Assistant Manager is responsible for leading the workforce management function across various sites. This involves developing and implementing strategies to improve productivity, efficiency, and employee engagement.

Key Accountabilities
* Design and implement workforce management processes* Conduct site visits to assess operational effectiveness* Provide coaching and guidance to team members* Analyze data to inform business decisions

Qualifications
* Bachelor's/College Degree* 3+ years of experience in WFM in a supervisory/assistant managerial role* Proven track record of improving operational efficiency* Excellent interpersonal and communication skills* Ability to work independently with minimal supervision* Willingness to adapt to changing priorities and deadlines

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