Senior Elevator and Escalator Operations Manager

4 hours ago

Ayala Alabang, National Capital Region, Philippines John Clements Recruitment Inc. Full time
Job Overview
As a Senior Elevator and Escalator Operations Manager, you will play a crucial role in overseeing the day-to-day operations of our Service branches. Your primary responsibility will be to manage and coordinate activities across multiple geographically separated Service branches, ensuring that all tasks align with company objectives.

Responsibilities
1. **Branch Management**: Plan, organize, and streamline branch operations to uphold quality standards for regular and special service jobs related to elevators and escalators. Implement strategies to maintain high standards for service quality and performance across all branches.
2. **Factory Inquiries and Contract Management**: Monitor inquiries and requests submitted to factories, ensuring timely follow-up and resolution. Oversee the preparation, negotiation, approval, and renewal of contract proposals by Service Sales Engineers for newly handed-over and existing projects without prior contracts. Ensure timely renewal of annual paid maintenance contracts and monitor contract ratios to achieve target renewal rates. Collaborate with Service Sales Engineers on maintenance fee adjustments, ensuring alignment with company pricing strategies.
3. **Special Service Projects and Financial Oversight**: Track and ensure timely execution of approved special service proposals and monitor ongoing service jobs based on annual forecasts. Regularly assess and discuss the financial performance of Service branches with the Assistant Managers, ensuring financial goals are met.
4. **Employee Performance and Development**: Monitor staff performance, ensuring branch targets are met. Develop and implement improvement plans for employees, providing coaching, feedback, and support for performance enhancement. Plan and oversee training and development initiatives to foster personal growth and prepare engineers for future leadership roles. Forecast and monitor manpower requirements to ensure sufficient resources are available for efficient service delivery.
5. **Coordination with Other Departments**: Coordinate with other departments to address Service branch concerns and ensure smooth operations. Ensure collaboration with the E/E Sales Department to check for any ongoing Sales negotiations with the same client or its affiliates before maintenance contract termination.
6. **Revenue Recognition and Reporting**: Monitor the monthly recognition of revenue in the Systems Application and Products (SAP) system, ensuring accuracy and compliance. Review and analyze branch reports and correspondences submitted by the team, providing feedback and recommendations for improvement.
7. Budget Preparation: Prepare the Mid-Year and Outlook Budget for Service branch operations, ensuring alignment with company goals and financial expectations. Attend client meetings as required to maintain relationships and address service-related concerns. Approve payments, purchase requisitions, and other financial transactions within the scope of authority as defined by the company, ensuring compliance with policies and procedures.

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