WFM Operations Supervisor

11 hours ago


Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Overview
As a BPO WFM Assistant Manager at TASQ Staffing Solutions, you will be responsible for overseeing the workforce management function. This role requires excellent skills in capacity planning, scheduling, real-time management, and reporting.

Key Responsibilities
* Develop and implement efficient workforce management strategies* Lead internal and external calls to ensure effective communication* Collaborate with cross-functional teams to achieve business objectives* Analyze data to identify trends and areas for improvement

Required Skills and Qualifications
* Bachelor's/College Degree* 3 years of WFM experience in a supervisory/assistant managerial/TL role* Excellent presentation skills* Ability to lead internal and external calls* Flexible and willing to work in shift schedules and weekends as needed* Can start immediately

Benefits
TASQ Staffing Solutions offers a dynamic work environment with opportunities for growth and development.

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