Enterprise Customer Success Professional

9 hours ago

Makati City, National Capital Region, Philippines beBeeCustomerSuccess Full time $61,250 - $130,000
Job Title

Say hello to new career opportunities.

We are a leading provider of business cloud communications and contact center solutions. We empower modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. Our company is recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and holds local BPTW awards in every major location.

About Us

We are committed to hiring and retaining great people because we know you power our success. Our team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you'll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.

Key Responsibilities
  1. Develop strong customer relationships and serve in the role of trusted partner.
  2. Proactively drive adoption across our multiple product technology stack to ensure customers are maximizing ROI.
  3. Manage Adoption Campaigns through regular updates of campaign objective.
  4. Ensure customer satisfaction: facilitate QBRs, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely manner.
  5. Mitigate churn risk and protect portfolio MRR growth.
  6. Maintain and grow monthly recurring revenue for our most valued customers.
Requirements
  • 3 to 7 years plus of direct and verifiable enterprise-level customer success experience.
  • Proven track record of success with a verifiable history of exceeding customer satisfaction and adoption goals.
  • Driven by personal, team and company achievement with a commitment to excellence.
  • Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality.
Benefits
  1. Comprehensive medical, dental, vision, disability, life insurance
  2. Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  3. Voluntary supplemental health coverage and life insurance
  4. 401K match and ESPP
  5. Paid time off and paid sick leave
About You

You will be a critical piece of our land and expansion efforts, interfacing and orchestrating internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client's needs.

  • Customer Success Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Xurpas Enterprise Full time

    OverviewJoin to apply for the Customer Success Manager role at Xurpas Enterprise4 months ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ResponsibilitiesWork on pre-sales activities as neededProvide functional support as neededParticipate in discovery sessions with prospects and clients as neededAssist in...

  • Enterprise Customer Success Manager

    10 hours ago

    Quezon City, National Capital Region, Philippines beBeeCustomerSuccess Full time $120,000 - $200,000

    Enterprise Customer Success ProfessionalJoin us in this exciting opportunity to drive customer success and growth as an Enterprise Customer Success Manager. This role plays a vital part in reducing risk, facilitating product adoption, and supporting expansion within existing accounts. As a CSM, you will develop trust with customers, understand their...

  • Enterprise Customer Success Professional

    2 hours ago

    Marikina City, National Capital Region, Philippines beBeeCustomerSuccess Full time $900,000 - $1,500,000

    Job OverviewThis role is pivotal in championing enterprise customer success by driving quantifiable value through strategic partnerships.About The OpportunityA seasoned Customer Success Manager is sought after to lead customer engagement and joint success planning, ensuring seamless alignment of customer goals with our services.Main ResponsibilitiesDevelop...

  • Enterprise Customer Success Professional

    9 hours ago

    Marikina City, National Capital Region, Philippines beBeeBusiness Full time $60,000 - $100,000

    Customer Success Manager JobThis role involves driving business growth and customer retention through consistent communication, quarterly business reviews, and effective management of a base of customers.The primary objective is to maximize customer experience, grow the business through upgrades, product cross-selling, and maintain an industry-low customer...

  • Enterprise Customer Success Manager

    3 hours ago

    Makati City, National Capital Region, Philippines beBeeCustomerSuccess Full time $800,000 - $1,000,000

    Key ResponsibilitiesThe primary goal of this role is to cultivate a broad understanding of CommandLink's products, technology, software, and game-changing support methodology.Leverage powerful proprietary software tools for maintaining regular communication with a defined list of customers, keeping ahead of their technology initiatives, and positioning the...

  • Customer Success

    7 days ago

    Makati City, National Capital Region, Philippines WIZ Full time $104,000 - $130,878 per year

    About the RoleAs a Customer Success & Solutions Consultant, you'll play an integral role throughout theentire customer lifecycle— from early solutioning and onboarding, to project delivery, and long-term account success. This is aclient-facing rolethat blends elements ofpresales, solution delivery, and customer success. You'll work closely with internal...

  • Enterprise Customer Success Manager

    4 hours ago

    Mandaluyong City, National Capital Region, Philippines beBeeStrategic Full time $72,000 - $108,000

    Key Role in Customer SuccessA successful customer success manager is responsible for driving value and growth for our enterprise customers.The ideal candidate will possess a strategic mindset, excellent communication skills, and the ability to build strong relationships with multiple stakeholders internally and externally.The role requires a high level of...

  • Customer Success Executive

    7 days ago

    Makati City, National Capital Region, Philippines Red Hat Full time $90,000 - $120,000 per year

    The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT...

  • Enterprise, Customer Success Manager

    17 hours ago

    Quezon City, National Capital Region, Philippines RingCentral Full time

    Say hello to opportunities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center...

  • Customer Success Professional

    4 hours ago

    Makati City, National Capital Region, Philippines beBeeCredit Full time ₱432,000 - ₱720,000

    Job OpportunityA customer success professional is needed to drive financial education and sales growth. This role involves engaging with customers who have been declined for loans, understanding their concerns, and effectively addressing objections.The ideal candidate will have 3 or more years of proven sales experience, strong communication skills in...