Customer Success

2 days ago

Makati City, National Capital Region, Philippines WIZ Full time $104,000 - $130,878 per year

About the Role

As a Customer Success & Solutions Consultant, you'll play an integral role throughout the
entire customer lifecycle
— from early solutioning and onboarding, to project delivery, and long-term account success. This is a
client-facing role
that blends elements of
presales, solution delivery, and customer success
. You'll work closely with internal teams and enterprise clients to ensure a seamless experience, delivering real impact with our AI-driven solutions.

Key Responsibilities

Presales

  • Design AI Talkbot solutions for large enterprise customers, aligning product capabilities with customer business needs to highlight value and secure buy-in.
  • Define product and service scope, establishing clear boundaries for solution integration, customization, and the interface between the company's products and customer systems.

Solution Delivery

  • Lead project management for delivery and on-site integration projects, including requirement communication, project planning, team coordination, progress promotion, leadership, and risk management until final delivery.

Customer Success

  • Maintain regular client engagement through quarterly business reviews and product training.
  • Manage change requests and incident responses per SLA, utilizing product and client business knowledge for effective problem-solving.
  • Analyze usage data and business metrics to enhance product adoption and prevent churn.
  • Identify and address gaps between client expectations and solution performance, mobilizing internal resources or leading optimization efforts as needed.
  • Understand customer needs and conduct upselling based on customer fit and growth stage.

Key Requirements

  • Degree in Business Management, Technology, or related fields;
  • Degree in Business, Technology, Communications, or a related field.
  • More than five years of experience in consulting, account management, presales, software project management or solution-related work.
  • Prior experience and understanding of fintech, banking, telecommunications or martech industries, or enterprise service or enterprise sales experience would be a plus.
  • Strong sense of creating value for customers, excellent systematic and logical thinking ability, can quickly understand the product and the customer's original business system
  • Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders.
  • Fluency in English & local language (Filipino) is required. Competency in spoken and written Mandarin would be a strong advantage.

Capabilities & Personality Fit

  • Ability to articulate complex ideas clearly and concisely.
  • Dedication to understanding customer goals and delivering value-added solutions.
  • Capability to analyze customer issues and develop workaround solutions.
  • Adaptable and thrives in a fast-paced, high-growth environment.
  • Capability to manage multiple customer accounts simultaneously.

Why Join Us?

  • Exposure to diverse projects across
    fintech, martech, and enterprise AI
    domains.
  • Direct client-facing experience from day one with hands-on support.
  • Opportunities for cross-functional collaboration with Product, R&D, and Commercial teams.
  • Structured onboarding and career development to help you grow into a future
    Solutions Leader or Strategic CSM
    .

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