Enterprise Customer Success Manager

15 hours ago

Makati City, National Capital Region, Philippines beBeeCustomerSuccess Full time $800,000 - $1,000,000
Key Responsibilities

The primary goal of this role is to cultivate a broad understanding of CommandLink's products, technology, software, and game-changing support methodology.

Leverage powerful proprietary software tools for maintaining regular communication with a defined list of customers, keeping ahead of their technology initiatives, and positioning the company to grow its partnership with its primarily mid-market and enterprise customer base.

  • Cultivate relationships with assigned customers, be a trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has a positive experience with the company across their life cycle.
  • Implement strategic initiatives created in cooperation with leadership that will identify opportunities for product cross-selling and work with additional resources through a sales cycle and ultimately winning additional business.
Requirements:
  • 4-year college degree or equivalent experience in a related field.
  • A proven track record of success in enterprise customer account success management over a customer life cycle of deployment, installation, upsell, and retention/renewal.
  • 3-5+ years of experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services and Software.
  • Effectiveness and comfort interacting with a customer's leadership team including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations.
Why Work at Our Company?

Our company is a global SaaS platform providing network, voice services, and IT security solutions. We make it easy for our customers to get more done, maximize uptime, and improve the bottom line.

  • Room to grow at a high-growth organization.
  • An environment that celebrates innovative ideas and strategic thinking.
  • Flexible time off and employee referral bonuses.

Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Other. Industries: Software Development.

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