Enterprise Customer Success Manager

6 hours ago


Mandaluyong City, National Capital Region, Philippines beBeeStrategic Full time $72,000 - $108,000
Key Role in Customer Success

A successful customer success manager is responsible for driving value and growth for our enterprise customers.

The ideal candidate will possess a strategic mindset, excellent communication skills, and the ability to build strong relationships with multiple stakeholders internally and externally.

The role requires a high level of commercial acumen, business awareness, and technical expertise. The candidate should be able to analyze data, identify solutions, and make commercially sustainable recommendations.

Responsibilities:
  • Developing Joint Plans - Lead partnering with customers on development of joint customer success plans and other essential customer assets.
  • Customer Meetings - Conduct regular customer meetings within designated portfolio in accordance with governance framework and leading industry trends.
  • Partnership Development - Orchestrating partnership with sales teams, services teams, and partners to ensure success of opportunities within the customer base.
  • Commercial Acumen - Demonstrate strong customer management, commercial, technical, and business acumen combined with passion and strength for building executive level customer relationships.
  • Proposal Development - Leading preparation and presentation of business proposals and analyzing commercial data to make commercially sustainable recommendations.


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