Customer Success Manager

3 weeks ago

Makati City, National Capital Region, Philippines Xurpas Enterprise Full time
Overview

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Responsibilities
  • Work on pre-sales activities as needed
  • Provide functional support as needed
  • Participate in discovery sessions with prospects and clients as needed
  • Assist in system configuration and best practice recommendations
  • Develop documentation for existing or new functionalities in existing products as needed
  • Support customer onboarding, ensuring a smooth transition and user adoption
Qualifications
  • Bachelor's degree in Human Resources, Business Administration, Accounting, Finance, IT, or a related field. MBA or equivalent is a plus
  • Must be knowledgeable in HRIS, payroll, or ERP software
  • Experience in working in a customer-facing role
  • Experience in providing functional system support is desirable but not required
  • Experience in designing solution workflows and architecture diagrams is desirable but not required
  • Knowledge in business analysis or consulting but not required
  • Fresh graduates are welcome, but 1-2 years of experience is a plus
Preferred Skills
  • Strong analytical and problem-solving skills
  • Excellent communication and presentation abilities
  • Ability to work independently and in a team environment
  • Familiarity with HR processes, payroll systems, ERP systems and financial software
  • Understanding of business process modeling
Job Details
  • Career Level: Junior to Mid
  • Work Location: Makati
  • Work Setup: 1x a month onsite
  • Job Type: Project-based
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting

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