Reservation Coordinator

1 month ago


Cebu City, Central Visayas, Philippines Asmara Urban Resort and Lifestyle Village Full time
Job Summary

We are seeking a highly organized and customer-focused Reservation Officer to join our team at Asmara Urban Resort and Lifestyle Village.

Key Responsibilities
  • Manage and coordinate incoming reservation requests via various channels, ensuring accurate and timely updates in our system.
  • Provide exceptional customer service, addressing inquiries, changes, cancellations, and special requests with a high level of professionalism and empathy.
  • Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Maintain accurate records of all reservations and transactions, preparing reports on reservation trends and customer feedback as required.
  • Ensure compliance with company policies and procedures, upholding the highest standards of quality and service.
Requirements

To succeed in this role, you will need excellent communication and interpersonal skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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