Front Desk Associate

1 day ago


Cebu City, Central Visayas, Philippines Asmara Urban Resort and Lifestyle Village Full time
Key Responsibilities

As a Front Office team member at Asmara Urban Resort and Lifestyle Village, you will be responsible for:

  • Welcoming and assisting visitors or guests upon arrival, ensuring a warm and professional welcome.
  • Providing information and answering questions about the organization, services, or local area, showcasing your knowledge and expertise.
  • Addressing and resolving customer complaints or directing them to the appropriate department, demonstrating your problem-solving skills.
  • Managing incoming calls, directing them to the appropriate person or department, and taking messages, showcasing your communication skills.
  • Coordinating and scheduling meetings, appointments, and reservations, ensuring seamless logistics.
  • Sorting, distributing, and sending mail and packages, maintaining a high level of organization.
  • Keeping records of visitor information, calls, and other relevant data, ensuring accuracy and attention to detail.
  • Ensuring that databases are current and accurate with necessary information, maintaining a high level of data integrity.
  • Organizing and maintaining electronic and paper files, ensuring a high level of document management.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in using technology and software applications.
  • Attention to detail and organizational skills.

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