Reservations Coordination Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Asmara Urban Resort and Lifestyle Village Full time

As a key member of our team at Asmara Urban Resort and Lifestyle Village, you will play a vital role in ensuring seamless guest stay experiences.

Key Responsibilities:

  1. Handle Guest Reservations: Manage and process incoming reservation requests via various channels, ensuring accurate and timely confirmations.
  2. Reservation Management: Update reservation details in our system, making adjustments as necessary to meet guest needs.
  3. Guest Communication: Provide prompt and professional responses to guest inquiries, changes, and cancellations.
  4. Relationship Building: Foster positive relationships with guests, addressing any concerns or issues promptly.
  5. Reporting and Compliance: Maintain accurate records of reservations and transactions, preparing reports on stay trends and customer feedback to ensure compliance with company policies.


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