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Reservation Operations Coordinator

2 months ago

Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

Job Summary


We are seeking a highly skilled and experienced Reservation Admin with QA expertise to manage reservations, ensure customer satisfaction, and conduct quality assurance tests to maintain the highest standards of service.


Key Responsibilities



  • Manage reservations: Receive and process reservation requests, confirm reservation details, update reservation systems, and communicate changes to relevant parties.


  • Ensure customer satisfaction: Respond promptly to customer inquiries, provide personalized service, resolve issues, and maintain high customer satisfaction and loyalty.


  • Conduct quality assurance tests: Collaborate with the QA team to develop testing procedures, conduct regular tests, document results, and provide recommendations for improvements.



Requirements



  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.


  • Minimum of 2 years of experience in a reservation or customer service role in the hospitality industry.


  • Proven experience as QA Specialist.


  • Strong English communication and interpersonal skills, both verbal and written.


  • Proficient in Microsoft Office Suite and reservation management systems.


  • Ability to work in a fast-paced and dynamic environment, with a focus on customer satisfaction and team collaboration.



Benefits



  • Competitive compensation package with salary appraisals.


  • Equipped with the latest technologies.


  • Monthly incentive rewards on successful orders and attendance productivity.


  • Full-time employment and career growth opportunities.


  • Easy accessibility from almost any part of the Metro Cebu area.


  • One-day application process.


  • Service incentive leaves upon regularization.


  • Attendance productivity incentives.


  • Additional hazard pay within qualifying hours.


  • Stable job with salary appraisals.


  • Holiday and night differential premium pay rates.


  • Job promotion is highly possible for those with drive.


  • HMO/health insurance.


  • Work-life balance.


  • Free pre-hiring medical laboratories.



About Us


Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of clients from all over the world. We offer unique services that cater to the specific needs of our clients, from small and medium-sized businesses to large multinational corporations.


Staff Outsourcing Solutions is an Equal Opportunity Employer, committed to providing a fair and inclusive workplace. We do not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.