Guest Experience Associate
2 weeks ago
Our company, VargasAndrews, is seeking a highly skilled Guest Experience Associate to join our team. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences in our collection of 44 vacation rental suites situated in the lively locales of Rocklea, Sunnybank, Acacia Ridge, and Kuraby, Queensland.
Key Responsibilities:
- Guest Relations (40%):
- Respond promptly to guest inquiries, concerns, and requests to ensure a positive and seamless experience.
- Assist with resolving guest issues, escalating complex matters when needed.
- Manage guest communications and provide timely responses through various booking platforms.
- Data Entry & Administrative Tasks (40%):
- Perform data entry related to bookings, guest preferences, and service requests.
- Update property management systems with guest information and reservation details.
- Ensure accurate records of guest interactions, special requests, and feedback.
- Handle email communications, inquiries, and scheduling tasks related to guest bookings.
- Property Management Support (20%):
- Assist with updating and managing property listings on Airbnb and other platforms.
- Track and document guest reviews, assist with follow-ups and manage any necessary damage claims.
- Coordinate with the logistics team regarding inventory and consumables stocking.
Requirements:
- 2-3 years experience in Airbnb/Short-term vacation setup is required.
- Proficiency in using booking and property management systems.
- Strong communication and interpersonal skills.
- High level of organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Experience in customer service or hospitality is preferred.
- Flexibility and ability to adapt in a fast-paced environment.
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