Customer Success Associate

2 weeks ago


Cebu City, Central Visayas, Philippines KMC Solutions Inc Full time

The Customer Success Associate position at KMC Solutions Inc. is a dynamic role that requires a highly motivated individual with excellent communication skills. The successful candidate will be responsible for providing exceptional customer service, managing the front office, and ensuring a smooth day-to-day operation.

Key Responsibilities:
  • Front Desk Management: Respond to phone calls and inquiries, welcome visitors, and manage daily mail and correspondence.
  • General Services: Coordinate conference room reservations, report and resolve workplace issues, and provide administrative support to members.
  • General Administration: Attend to ticket requests, assist with office tours, and provide IT support for simple troubleshooting.
  • Facilities and Maintenance: Maintain office cleanliness, conduct facilities walkthroughs, and coordinate with the Customer Success Lead for facility issues.

This role requires a proactive and organized individual who can work effectively in a fast-paced environment. If you have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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