Client Success Professional
4 days ago
Fusion Markets is a leading provider of trading services, dedicated to delivering exceptional client experiences. We are seeking a highly skilled Client Success Professional to join our team and help us continue to exceed our customers' expectations.
About the Role:As a Client Success Professional, you will be responsible for managing a blended account, providing support to clients, and ensuring seamless communication. Your primary goal will be to provide exceptional customer service and help our clients achieve their trading goals.
Key Responsibilities:
- Provide expert-level customer support via email, chat, and phone.
- Manage a blended account, offering support to clients and ensuring timely responses.
- Handle client inquiries, resolve issues, and maintain a high level of customer satisfaction.
- Build and maintain strong relationships with clients, understanding their needs and helping them achieve their goals.
- Collaborate with the internal team to deliver an exceptional client experience and ensure smooth operations.
- Take initiative to improve client experience by proactively addressing potential concerns and opportunities.
- Work with minimal supervision, taking ownership of tasks and ensuring client expectations are met.
To be successful in this role, you will need:
- A minimum of 3 years of experience in customer support, preferably in a blended account environment (emails/chats or emails/calls).
- The ability to multitask and manage competing priorities in a fast-paced environment.
- Strong customer support skills, with the ability to communicate clearly and effectively.
- The ability to execute instructions easily and promptly while maintaining accuracy.
- Must be based in Metro Manila and able to work in the local office.
- Strong problem-solving skills and attention to detail.
- The ability to work both independently and as part of a team.
- Excellent time management and organizational skills.
- A willingness to work in a hybrid setup (2 days onsite, 3 days work from home) until further notice.
We are looking for candidates with:
- Strong communication skills, both written and verbal.
- Relationship-building skills, with the ability to build and maintain long-term, positive relationships with both clients and internal colleagues.
- A proactive attitude, with the ability to anticipate client needs and address potential issues.
- Adaptability, able to handle a dynamic and fast-changing work environment.
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