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Customer Success Expert

1 week ago


Taguig, National Capital Region, Philippines ShipServ Full time

About the Job

We're looking for a talented Customer Success Manager to join our team at ShipServ

Your Key Responsibilities

  • Deliver exceptional customer experiences
  • Build strong relationships with clients
  • Guide customers through the onboarding process
  • Provide L1 support and conduct training sessions
  • Identify opportunities for advisory services and upselling
  • Analyze customer data to monitor usage and identify trends

You'll be a great fit for this role if you

  1. Have a solid understanding of technical ship management
  2. Are a strong analytical and problem-solver
  3. Have a customer-centric mindset
  4. Are proactive and ambitious
  5. Are a team player with excellent communication skills

What We Offer

  1. Competitive salary and bonus
  2. Flexible, remote-first culture
  3. Inclusive onboarding experience
  4. Marcura wellness zone
  5. Global opportunities
  6. Monthly performance support
  7. Diverse, supportive work culture