Customer Experience Leader

23 hours ago


Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,000,000
Job Overview

Lead with Impact as a Customer Service Team Lead

We are seeking a results-driven leader who can motivate, mentor, and elevate our customer support teams to deliver exceptional service.

Main Responsibilities:
  • Lead and monitor the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
Requirements:
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service, preferably with experience in Shopify, BigCommerce, or Amazon.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like Google Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
Why Choose Us?
  • Opportunity to work with a dynamic team and contribute to delivering exceptional customer service.
  • Performance-based bonuses.
  • Comprehensive health insurance plan.
  • Paid time off.


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