Customer Retention Leader

5 days ago

Makati City, National Capital Region, Philippines beBeeRetention Full time ₱1,800,000 - ₱2,500,000

Customer Retention Leader

We are seeking a Customer Retention Leader to join our team. As a key member of our organization, you will be responsible for leading a team to deliver exceptional customer retention results and implement strategic retention initiatives.

In this role, you will have the opportunity to work with cross-functional teams to align retention efforts and update retention processes. You will also analyze customer behavior and feedback to identify at-risk accounts and develop strategies to improve customer loyalty.

The ideal candidate will have a strong background in customer service and experience in leading high-performing teams. They will be able to analyze data, interpret trends, and make informed decisions. Strong communication and interpersonal skills are essential for this role.

Responsibilities:

  • Retentions Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines EMAPTA Full time ₱40,000 - ₱45,000 per year

    Retentions Team Leader | Onsite | Makati | Day Shift | Day 1 HMOLead with Purpose, Retain with ImpactHere's your chance to enjoy a global career without sacrificing your personal time. Lead retention strategies in a supportive environment that values balance, allowing you to excel at work while still having the freedom to focus on what matters most after...

  • Retentions Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱500,000 - ₱1,000,000 per year

    Lead with Purpose, Retain with ImpactHere's your chance to enjoy a global career without sacrificing your personal time. Lead retention strategies in a supportive environment that values balance, allowing you to excel at work while still having the freedom to focus on what matters most after hours.Job DescriptionAs a Retentions Team Leader, you will lead a...

  • Retentions Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Global Full time ₱500,000 - ₱1,000,000 per year

    Lead with Purpose, Retain with ImpactHere's your chance to enjoy a global career without sacrificing your personal time. Lead retention strategies in a supportive environment that values balance, allowing you to excel at work while still having the freedom to focus on what matters most after hours.Job DescriptionAs aRetentions Team Leader, you will lead a...

  • Senior Customer Retention Strategist

    4 days ago

    Makati City, National Capital Region, Philippines beBeePortfolio Full time ₱1,000,000 - ₱1,500,000

    As a Portfolio Manager, you will be responsible for overseeing customer retention and premium renewal strategies across all channels. This entails designing initiatives to boost engagement and payment rates, thereby ensuring long-term customer value.Key Responsibilities:Oversight of customer retention and premium renewal strategiesDevelopment of programs and...

  • Business Retention Officer

    1 week ago

    Makati City, National Capital Region, Philippines PhilCare Full time $40,000 - $80,000 per year

    Company DescriptionEstablished in 1982, PhilCare is one of the pioneering Health Maintenance Organization (HMO) companies in the country. PhilCare's vision is to allow Filipinos to enjoy a better quality of life by providing access to world-class health services. As a recognized leader in the Philippine HMO industry, PhilCare provides reliable in-patient and...

  • Customer Retention Supervisor

    1 week ago

    Makati City, National Capital Region, Philippines AXA Full time ₱500,000 - ₱1,000,000 per year

    MAKATI CITY, PH, 9999Others250004YNJob DescriptionResponsible for leading and developing a team of CRS's to drive customer advocacy while meeting productivity and service level requirements. Achieves this by being available, reliable and attentive for their CRS's and customers.Priorities and Leadership:Role model of AXA values and core attitudesBe Available,...

  • Retention Specialist

    1 week ago

    Makati City, National Capital Region, Philippines EMAPTA Full time ₱400,000 - ₱800,000 per year

    Qualifications:Minimum 3 years of customer retention experienceProven stability in employment historyExperience in outbound win-back campaigns is a plusStrong background in email, chat, and phone-based customer supportWilling to work mid-shift and shifting schedulesCustomer Service SkillsExceptional customer service and retention/sales skills, with a passion...

  • Senior Customer Retention Specialist

    5 days ago

    Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,300,000

    B2B Customer Success Manager PositionWe are seeking a results-driven customer success manager to oversee the management of customer relationships at scale, handling a high volume of cases through Salesforce. The ideal candidate excels at driving customer retention and maximizing client value, ensuring a seamless experience across every interaction.Key...

  • Customer Retention Strategist

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeRetention Full time ₱200,000 - ₱400,000

    Job DescriptionWe are seeking a seasoned retention expert to design and implement strategic email, SMS, and automated journeys that drive customer engagement and repeat purchases.The ideal candidate will have a proven track record of scaling lifecycle marketing programs for e-commerce businesses and a deep understanding of customer retention strategies.Key...

  • Busines Retention Officer

    1 week ago

    Quezon City, National Capital Region, Philippines PhilCare Full time $40,000 - $60,000 per year

    Company DescriptionEstablished in 1982, PhilCare is one of the pioneering Health Maintenance Organization (HMO) companies in the Philippines. We aim to enhance the quality of life for Filipinos by providing access to world-class health services. PhilCare is recognized as a leader in the HMO industry, offering reliable in-patient and out-patient healthcare....