Customer Experience Leader

2 days ago

Makati City, National Capital Region, Philippines beBeeSupportServices Full time ₱1,000,000 - ₱1,300,000

Delivering exceptional customer experiences requires a strategic leader to drive operational excellence. As a Support Services Team Lead, you will oversee a team of professionals who are dedicated to providing top-notch support to our customers.

Job Description

We are seeking an experienced professional with strong technical and leadership skills to guide our support team. Your primary responsibility will be to manage escalations, monitor performance, and foster a culture of collaboration.

  • Lead a team of support professionals to deliver excellent customer experiences
  • Manage escalated issues, monitor performance metrics, and encourage teamwork

Your success in this role will depend on your ability to analyze complex problems, communicate effectively with stakeholders, and drive process improvements.

Required Skills and Qualifications

To succeed as a Support Services Team Lead, you will need to possess the following skills and qualifications:

  • 8+ years of production environment experience
  • 5+ years of SQL and team leadership experience
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
  • Cloud systems experience (networking, storage)
  • Excellent communication, problem-solving, and leadership skills
Benefits

We offer a competitive compensation package, including benefits such as 30 days leave, insurance, lifestyle rewards, and more. Our fully remote work environment allows for flexibility and work-life balance.

Why Choose Us?

At Harris Computer, we value our employees' contributions and strive to create a positive and inclusive work environment. We are committed to making a meaningful impact in the utility industry and appreciate the dedication of our team members.

We are looking for a motivated and experienced professional to join our team as a Support Services Team Lead. If you have a passion for delivering exceptional customer experiences and driving operational excellence, we encourage you to apply.

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