Customer Experience Leader

2 days ago


Quezon City, National Capital Region, Philippines beBeeOperational Full time ₱5,000 - ₱8,000

Transform Customer Experiences with a Vision of Excellence

Job Overview

We are seeking an accomplished Operational Leader to enhance our team at Crowne Plaza Hotels & Resorts.

Key Responsibilities
  • Develop and implement streamlined purchasing and receiving procedures for seamless operations
  • Conduct regular audits to maintain exceptional standards of food and beverage hygiene
  • Create and execute impactful training programs for staff members
  • Conduct thorough assessments to identify areas for improvement
  • Promote innovation within your scope to drive business growth
  • Maintain compliance with all regulatory requirements
  • BUILD Strong relationships with stakeholders to ensure customer satisfaction
  • Implement measures to prevent loss and risk, ensuring continuity
  • Lead teams through change initiatives, fostering a positive work environment
  • Oversee site, outlet, and equipment maintenance for optimal functionality
  • Develop and manage staff training programs to enhance skills and knowledge
  • Foster exceptional customer experiences, driving loyalty and retention
  • Closely monitor income and expenses to optimize financial performance


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