Customer Experience Leader

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeExperience Full time $120,000 - $150,000
Customer Experience Leader

We are seeking a seasoned Customer Experience Leader to join our dynamic team. This is an exciting opportunity to lead and manage customer service operations, drive strategic initiatives, and foster exceptional customer relationships.

Job Description

In this role, you will be responsible for leading the customer service function to deliver high-quality support experiences to our clients and partners. You will develop and implement customer service policies, procedures, and standards to align with business goals and customer expectations.

  • Lead and manage the customer service team to deliver excellent support experiences
  • Develop and implement customer service strategies to drive business growth and customer satisfaction
  • Analyze customer feedback and metrics to identify areas for improvement and drive process enhancements
  • Collaborate with cross-functional teams to resolve customer pain points and improve our platform experience
Requirements

To succeed in this role, you will need:

  • Minimum 6 years of experience in customer service or a related field, including at least 2 years in a managerial or team lead role
  • Strong understanding of customer service practices and customer journey management within tech or SaaS companies
  • Previous experience in the insurance or InsurTech space is a strong advantage
  • Proven track record of leading and scaling customer service operations in a fast-paced environment
  • Proficiency with customer support platforms and CRM systems (e.g., Zendesk, HubSpot, Salesforce)
Benefits

As a valued member of our team, you can expect:

  • Fully remote work arrangement
  • Flexible leave policy
  • Competitive compensation package
  • Performance-based bonus
  • Stock options after 6 months
Why Join Us?

We offer a unique opportunity to work with a dynamic team, driving innovation and excellence in customer experience. If you're passionate about delivering exceptional customer support and want to grow your career in a fast-paced environment, we encourage you to apply.

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