Customer Experience Team Leader
2 days ago
We are seeking a results-driven leader who excels in guiding teams toward success. If you have a passion for mentoring and elevating customer support teams to deliver exceptional service, we'd love to hear from you.
Key Responsibilities:- Lead and monitor the performance of your assigned agents to ensure key performance indicators are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- A minimum of 3 years of leadership experience in a customer service environment.
- A proven background in e-commerce customer service is highly desirable.
- You must possess a strong command of English, both written and spoken.
- Familiarity with support tools such as G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is essential.
Promote a positive, supportive, and high-performance culture. Be the leader your team will look up to.
Apply today and be part of a dynamic team that redefines customer service excellence.
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