Customer Experience Team Leader

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeTeamLead Full time ₱900,000 - ₱1,200,000
Our Mission:We are seeking a dedicated Team Lead to oversee our Customer Experience (CX) operations. This is a critical role responsible for developing and leading a high-performing team, ensuring consistent achievement of service levels and customer satisfaction.To succeed in this position, you will need to be a self-managed leader who is passionate about customer satisfaction and fostering a culture of excellence.
  • As a key member of our CX team, you will be responsible for operational excellence, quality assurance, process building, team leadership, training, documentation, and providing feedback to relevant teams.
  • You will also be expected to implement robust quality control processes to maintain high service standards and identify areas for improvement.
Core Skills and Competencies:
  • Exceptional verbal and written communication
  • Emotional intelligence and empathy
  • Critical thinking and problem-solving mindset
  • Proficiency with customer service tools and analytics platforms
Your Qualifications:
  • At least 2 years of experience in a similar team leadership or customer service management role
  • Proven track record of improving and maintaining high service levels and customer satisfaction
  • Proficiency with customer service tools, analytics platforms, and quality assurance systems
  • Preference for candidates with experience in the e-commerce market

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