Customer Experience Leader

2 days ago

Quezon City, National Capital Region, Philippines beBeeLeader Full time $80,000 - $100,000

Job Opportunity:

We are seeking a highly skilled and proactive leader to join our team. This is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction.

The successful candidate will be passionate about customer satisfaction and fostering a culture of excellence, with a proven track record of improving and maintaining high service levels and customer satisfaction.

Responsibilities:

  • Establishing and monitoring key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
  • Implementing robust quality control processes to maintain high service standards and identify areas for improvement.
  • Building and mentoring a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.
  • Providing clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.

Requirements:

  • Exceptional verbal and written communication in English.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Proficiency with customer service tools, analytics platforms, and quality assurance systems.

Benefits:

  • One of the world's fastest-growing and most innovative companies.
  • A highly experienced founders team with multiple successful projects and over $700M+ in collective experience.
  • A great self-improvement-driven culture of top A-players in their respective fields.

Others:

  • 100% remote and micromanagement-free environment.

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