Business Growth Manager

4 days ago

Pasig, National Capital Region, Philippines TaskUs Full time
About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing. As a forward-thinking company, we are always looking for ways to innovate and improve our services.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 47,000 employees globally. Presently, we have a presence in twenty locations across thirteen countries.

We understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

As a Senior Client Services Manager, you will play a direct role in the operational growth, change, and innovation of the business with strategic initiatives.

You will be responsible for managing new and existing campaigns with autonomy through the client lifecycle under the guidance of a Director or Senior Director. Ensuring that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams' performance is also a key responsibility.

Key Responsibilities:

  • Conduct weekly/monthly/quarterly business reviews.

  • Act as the proactive conduit in reporting progress/activities to/from clients and facilitate communication between internal teams regarding client needs.

  • Conduct face-to-face meetings with clients to effectively manage the accounts, aiming to become a trusted partner for clients.

  • Understand clients' needs, desires, and what is important for their success.

Requirements:

  • 3+ years experience in a consulting and/or account management role in retail and/or social media verticals.

  • 3+ years experience in managing customer care, call centers, and/or back office operations preferred.

  • 3+ years experience in start-ups or high growth companies preferred.

  • Driven to self-improve and extend spheres of knowledge and influence.

  • Practical and action-oriented.

  • Ability to sell and be persistent and aggressive.

  • Must be able to inspire and persuade people.

  • Willing to work long hours, including weekends.

  • Must be able to commit to up to 30% of the year traveling, including international travel.

  • Standing and sitting for sustained periods of time, at least 50%.

  • Close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

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