Business Process Manager

3 weeks ago

Pasig, National Capital Region, Philippines Offshore Business Processing Full time
Job Summary

HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning

Responsibilities

Lead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating inefficiencies using Lean Six Sigma methodologies. Collaborate with stakeholders to simplify workflows.
Conduct Lean Six Sigma training sessions, including Champion, Yellow Belt, and Green Belt programs, while mentoring and coaching employees on effective use and application of continuous improvement tools.
Plan and execute continuous improvement projects aligned with strategic priorities, ensuring recommendations are backed by strong business rationale.
Act as a change agent, promoting Lean Six Sigma methodologies, fostering a culture of continuous improvement, and supporting program deployment across the business.
Lead root cause analysis to identify key areas for improvement and communicate progress through Business Excellence forums and other relevant channels.
Oversee multiple cross-functional programs and projects, ensuring success through collaboration with functional managers.
Manage initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement by defining scope, setting objectives, and tracking progress.
Continuously monitor program performance, analyze deviations from plans, and work closely with local stakeholders and decision-makers to drive success.
Manage and lead the business consultancy team – review / draft proposals, engage with client and coordinate with stakeholders to meet and exceed client's expectations on every project.
Execute process review and reengineering for internal and external clients based on their requirements.
Prepare, Manage and Maintain company and client SOPs based on client needs and compliance purposes.

Requirements

Five years of experience in contact center management, with at least one year applying Lean Sigma, Six Sigma, or Project Management tools and methodologies, or equivalent experience.
Deep knowledge of call center operations and the ability to thrive in a fast-paced, ever-changing environment.
Bachelor's degree in a business-related field or equivalent professional experience.
Lean Sigma or Six Sigma Green Belt Certification is required.
Oversees project tasks, monitors progress, and resolves any challenges that arise.
Communicates project updates and reports to all stakeholders in a timely manner.
Identifies and mitigates risks to ensure project success.
Ensures the quality of project outcomes meets expectations.
Manages project scope to ensure deliverables align with agreed-upon objectives unless formally adjusted.
Defines and tracks key metrics to measure project progress and success.
Maintains the work plan, ensuring tasks are completed on time and within budget
Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City
Can start ASAP

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