Contact Center Business Solutions Specialist
1 day ago
The role of a Contact Center Business Analyst involves collaboration with Digital CX Engineers to comprehend and articulate the capabilities of current and future contact center solutions.
Key Responsibilities
- Analyze and document business requirements for contact center teams, translating them into technical specifications for low-code tool customization.
- Provide support for tool utilization and engage in prompt engineering to ensure solutions are effectively customized and aligned with business requirements.
- Stay up-to-date with emerging trends in Generative AI and their potential applications in contact center environments.
- Develop and deliver compelling presentations and demonstrations of our solutions to various stakeholders, including senior management and potential clients.
Qualifications
- Bachelor's degree in Business Administration, Information Systems, or a related field.
- 3+ years of experience in business analysis, preferably in a technology-driven environment.
- Excellent communication skills, both verbal and written, with the ability to present complex ideas to diverse audiences.
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