Contact Center Supervisor

3 days ago

Pasig, National Capital Region, Philippines BEL USA LLC Full time ₱900,000 - ₱1,200,000 per year

Summary
We are searching for a dedicated, supportive Contact Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Contact Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource to agents.

To succeed as a Contact Center Supervisor, you should be focused on helping your team build necessary skills and knowledge, so they can better support customers. You should be supportive, communicative, and attentive.

Essential Duties and Responsibilities:
Other duties may be assigned to meet business needs.

  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
  • Ensuring agents understand and comply with all contact center objectives, performance standards, and policies
  • Answering agent questions regarding best practices or difficult calls
  • Identifying operational issues and suggesting possible improvements
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
  • Preparing reports and analyzing data to assist management as they determine contact center goals
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction
  • Perform all other duties and or projects as assigned by a supervisor or manager

Requirements

  • High School Diploma or equivalent, but more education, especially in management, is preferred
  • Call center, customer service, and supervisory experience, required
  • Proficiency with technology, especially computers, software applications, and phone systems
  • Exceptional verbal and written communication skills
  • Strong understanding of company products, policies, and services
  • Ability to coach, train, and motivate employees and evaluate their performance
  • Excellent problem solving, leadership, and customer service skills
  • Analytical, efficient, and thorough
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours

  • Contact Center Supervisor

    3 weeks ago

    Pasig, National Capital Region, Philippines BEL USA LLC Full time

    SummaryWe are seeking a dedicated Contact Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Contact Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring...

  • Contact Center Manager

    3 days ago

    Pasig, National Capital Region, Philippines IDP Education Limited Full time ₱1,500,000 - ₱2,500,000 per year

    The Contact Center Manager will oversee the daily operations of our contact center team. You will ensure the achievement of contact center KPIs, manage a team of contact center agents, and drive continuous process improvements. Your leadership will directly influence team performance, operational efficiency, and the overall success of our student engagement...

  • Contact Center Manager

    3 days ago

    Pasig, National Capital Region, Philippines idpeducati Full time ₱900,000 - ₱1,200,000 per year

    About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...

  • Contact Center Manager

    3 days ago

    Pasig, National Capital Region, Philippines IDP Education Ltd Full time ₱1,500,000 - ₱2,500,000 per year

    About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...

  • Sales Supervisor

    3 days ago

    Pasig, National Capital Region, Philippines BEL USA LLC Full time ₱900,000 - ₱1,200,000 per year

    SummaryWe are searching for a dedicated, supportive Sales Contact Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Contact Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents...

  • Supervisor, Call Center

    4 weeks ago

    Pasig, National Capital Region, Philippines Med-Metrix, LLC Full time

    Job DescriptionPosted Tuesday, June 10, 2025 at 4:00 PMPOSITION SUMMARYDedicated, supportive Operations Supervisor - Call Center who can coach and motivate call center representatives as they field calls from clients. The Ops Supervisor - Call Center will hire employees and assist in the training process, ensuring that every agent is well prepared for their...

  • Accountant

    4 weeks ago

    Pasig, National Capital Region, Philippines One Contact Center Full time

    We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience...

  • Accountant

    3 days ago

    Pasig, National Capital Region, Philippines One Contact Center Full time $40,000 - $60,000 per year

    We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience...

  • Accountant

    3 days ago

    Pasig, National Capital Region, Philippines One Contact Center Full time ₱1,200,000 - ₱2,400,000 per year

    We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets. Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous...

  • Accountant

    3 days ago

    Pasig, National Capital Region, Philippines One Contact Center Full time ₱400,000 - ₱600,000 per year

    We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience...