Customer Contact Officer
6 days ago
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
Acquire Intelligence is an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition,
Come for a career, stay for the fun
, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun
- Yearly Kick Off Parties with major giveaways (like the car in 2023)
- Grow your career - yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A Glimpse into Your New Role
You'll be an ambassador for one of UK's largest and most prominent ticketing and event suppliers. Your normal day will actually be different every day as you support customers to have an extraordinary experience across many new and different events, across sport, arts, music and more, right across hundreds of venues throughout UK. You'll be helping find solutions for customers to experience some of their dreams featuring some of the biggest artists on the planet This is an exciting opportunity across multiple platforms, where you'll be working with phone, email and social media contact. Don't miss out on being a part of those on the inside of the entertainment industry.
As a Customer Contact Office, You Will
- Respond to general enquires and booking requests
- Process refunds for cancelled and rescheduled events
- Speak with customers across our omni support channels (social, email, calls, chat)
- Process refund, cancellations, manage ticket orders
What You'll Bring
- Confident with technology able to work across an omni channel customer service strategy.
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
- Be adaptable, able to mold to an ever-changing environment.
- Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems.
- Have well developed time management skills with the ability to deal with conflicting deadlines.
- Possess a keen eye for detail whilst demonstrating a sense of urgency in delivery.
Desirable Experience & Skills
- At least a 1 year BPO experience
- Flexible in work schedule
- Amenable to work onsite
- Excel and Word skills at an intermediate level.
- Documentation and business communication skills.
- Relevant industry experience
- Strong PC Skills and experience in Microsoft Office applications
- Previous experience on UK accounts with knowledge and understanding of UK locations/cities/states is preferable
- Previous experience using Zendesk is preferable
What are you waiting for?
Join the A-Team and experience the A-Life
As an Acquire Intelligence employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire Intelligence.
Join the A-Team and experience the A-Life
-
Customer Contact Officer
2 weeks ago
Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱150,000 - ₱250,000 per yearWe're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Acquire Intelligence is an award-winning business process outsource provider, to some of the world's largest brands...
-
Business Development Officer
6 days ago
Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱800,000 - ₱1,200,000 per yearCreate happy clients, partners and potential customers by selling products and solutions to meet their needs and address business pain points.Innovate strategies to improve existing solutions tailored-fit to market needs and penetrate target markets.Facilitate business growth through exponential revenue generation.Source potential sales leads and work...
-
Recruitment, Sourcing Associate
1 week ago
Pasig, National Capital Region, Philippines ONE Contact Center Full time ₱250,000 - ₱500,000 per yearWHY JOIN US?A World of Opportunity awaits you at One Contact CenterDiscover the job that is right for youWe pursue relationships based on transparency, mutual trust, persistence and integrity with our employees, customers and other business partners.Our commitment to building a stronger, more sustainable energy future is matched by our commitment to the...
-
Contact Center Supervisor
6 days ago
Pasig, National Capital Region, Philippines BEL USA LLC Full time ₱900,000 - ₱1,200,000 per yearSummaryWe are searching for a dedicated, supportive Contact Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Contact Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after...
-
Contact Center Manager
6 days ago
Pasig, National Capital Region, Philippines idpeducati Full time ₱900,000 - ₱1,200,000 per yearAbout IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...
-
Contact Center Manager
6 days ago
Pasig, National Capital Region, Philippines IDP Education Ltd Full time ₱1,500,000 - ₱2,500,000 per yearAbout IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...
-
Customer Success Officer
6 days ago
Pasig, National Capital Region, Philippines i4 Asia Incorporated Full time ₱900,000 - ₱1,200,000 per yearThe customer success officer is a trusted advisor building client relationships, driving product usage, and empowering teams. He/She ensures the success of the client using the product and aligns goals of stakeholders.This is a hybrid role and requires frequent in-person collaborations at our office and client offices in Metro Manila.About the RoleBuild...
-
Customer Relations Officer
1 week ago
Pasig, National Capital Region, Philippines APEC Homes Full time ₱800,000 - ₱1,200,000 per yearWe seek for a dedicated Customer Relations Officer to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.What You'll Do:Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.Proactively reach out to customers to provide...
-
Customer Care Officer
6 days ago
Pasig, National Capital Region, Philippines APEC Homes Full time ₱250,000 - ₱500,000 per yearWe seek for a dedicated Customer Care Officer to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.What You'll Do:Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.Proactively reach out to customers to provide updates...
-
Training Associate
2 weeks ago
Pasig, National Capital Region, Philippines GLOBAL INTEGRATED CONTACT FACILITIES Full time ₱360,000 - ₱480,000 per yearWe are seeking a Training Associate (Associate–Specialist Level) to join our growing team in Ortigas, Pasig City. The Trainer will be responsible for facilitating New Hire Training, refresher programs, and upskilling initiatives to ensure that employees meet performance expectations and deliver excellent customer service.This role is ideal for current BPO...