Customer Contact Officer

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Acquire Intelligence is an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition,
Come for a career, stay for the fun
, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?
Come for a career, stay for the fun

• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A Glimpse into Your New Role
You'll be an ambassador for one of UK's largest and most prominent ticketing and event suppliers. Your normal day will actually be different every day as you support customers to have an extraordinary experience across many new and different events, across sport, arts, music and more, right across hundreds of venues throughout UK. You'll be helping find solutions for customers to experience some of their dreams featuring some of the biggest artists on the planet This is an exciting opportunity across multiple platforms, where you'll be working with phone, email and social media contact. Don't miss out on being a part of those on the inside of the entertainment industry.

As a Customer Contact Office, You Will

• Respond to general enquires and booking requests
• Process refunds for cancelled and rescheduled events
• Speak with customers across our omni support channels (social, email, calls, chat)
• Process refund, cancellations, manage ticket orders

What You'll Bring

• Confident with technology able to work across an omni channel customer service strategy.
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
• Be adaptable, able to mold to an ever-changing environment.
• Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems.
• Have well developed time management skills with the ability to deal with conflicting deadlines.
• Possess a keen eye for detail whilst demonstrating a sense of urgency in delivery.

Desirable Experience & Skills

• At least a 1 year BPO experience
• Flexible in work schedule
• Amenable to work onsite
• Excel and Word skills at an intermediate level.
• Documentation and business communication skills.
• Relevant industry experience
• Strong PC Skills and experience in Microsoft Office applications
• Previous experience on UK accounts with knowledge and understanding of UK locations/cities/states is preferable
• Previous experience using Zendesk is preferable

What are you waiting for?

Join the A-Team and experience the A-Life

As an Acquire Intelligence employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire Intelligence.
Join the A-Team and experience the A-Life