Contact Center Leadership Position

24 hours ago


Pasig, National Capital Region, Philippines beBeeLeadership Full time ₱550,000 - ₱850,000
Job Overview

We are seeking a dedicated leader who can motivate and guide contact center representatives as they handle customer calls. The successful candidate will be responsible for hiring, training, and coaching agents to ensure they meet expectations and provide excellent service.

Main Responsibilities
  1. Hire, train, and prepare contact center representatives to respond to customer inquiries and complaints effectively.
  2. Evaluate agent performance, provide feedback, and identify areas for improvement.
  3. Develop and implement strategies to improve customer satisfaction and agent productivity.
  4. Analyze data and reports to inform management decisions and optimize contact center operations.
  5. Collaborate with other supervisors and team members to support agents and achieve business objectives.
Requirements
  • High School Diploma or equivalent, preferably with a degree in management.
  • Proven experience in call center management, customer service, and supervision.
  • Strong technical skills, including proficiency in software applications and phone systems.
  • Excellent communication, coaching, and leadership abilities.
  • Able to work under pressure and maintain a calm demeanor during busy periods.
Work Environment

This is a full-time position that requires a mid-senior level of seniority. We offer a dynamic work environment with opportunities for growth and development.



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