Contact Center Supervisor
1 day ago
We are seeking a dedicated Contact Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Contact Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource to agents.
Essential Duties and Responsibilities- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
- Ensuring agents understand and comply with all contact center objectives, performance standards, and policies
- Answering agent questions regarding best practices or difficult calls
- Identifying operational issues and suggesting possible improvements
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Preparing reports and analyzing data to assist management as they determine contact center goals
- Working with other supervisors and management team members to support agents and maximize customer satisfaction
- Perform all other duties and or projects as assigned by a supervisor or manager
- High School Diploma or equivalent, but more education, especially in management, is preferred
- Call center, customer service, and supervisory experience, required
- Proficiency with technology, especially computers, software applications, and phone systems
- Exceptional verbal and written communication skills
- Strong understanding of company products, policies, and services
- Ability to coach, train, and motivate employees and evaluate their performance
- Excellent problem solving, leadership, and customer service skills
- Analytical, efficient, and thorough
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
- Mid-Senior level
- Full-time
- Other
- Printing Services
#J-18808-Ljbffr
-
Contact Center Supervisor
6 days ago
Pasig, National Capital Region, Philippines BEL USA LLC Full time $40,000 - $60,000 per yearSummaryWe are searching for a dedicated, supportive Contact Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Contact Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after...
-
Contact Center Leadership Position
1 day ago
Pasig, National Capital Region, Philippines beBeeLeadership Full time ₱550,000 - ₱850,000Job OverviewWe are seeking a dedicated leader who can motivate and guide contact center representatives as they handle customer calls. The successful candidate will be responsible for hiring, training, and coaching agents to ensure they meet expectations and provide excellent service.Main ResponsibilitiesHire, train, and prepare contact center...
-
Contact Center Team Lead
6 days ago
Pasig, National Capital Region, Philippines beBeeSupervisor Full time $100,000 - $120,000Job Overview">This is a challenging leadership role for a highly motivated individual who can drive results and lead teams to achieve excellence. The Contact Center Operations Supervisor will be responsible for managing day-to-day operations, driving performance, and ensuring service excellence across client campaigns.The ideal candidate should have a strong...
-
Contact Center Expert
2 weeks ago
Pasig, National Capital Region, Philippines beBeeSolutions Full time $100,000 - $200,000Job OverviewDialpad is seeking a skilled Solutions Architect to join our team. In this role, you will be responsible for designing and configuring contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.You will collaborate with clients to understand their operational needs and tailor Dialpad solutions to...
-
Sales Supervisor
6 days ago
Pasig, National Capital Region, Philippines BEL USA LLC Full time ₱600,000 - ₱1,200,000 per yearSummaryWe are searching for a dedicated, supportive Sales Contact Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Contact Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents...
-
Accountant
6 days ago
Pasig, National Capital Region, Philippines One Contact Center Full time $104,000 - $130,878 per yearWe are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets. Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous...
-
Accountant
6 days ago
Pasig, National Capital Region, Philippines One Contact Center Full time $40,000 - $60,000 per yearWe are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience...
-
Accountant
7 days ago
Pasig, National Capital Region, Philippines One Contact Center Full timeWe are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience...
-
Accountant
6 days ago
Pasig, National Capital Region, Philippines One Contact Center Full time $104,000 - $130,878 per yearWe are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience...
-
Accountant
6 days ago
Pasig, National Capital Region, Philippines ONE Contact Center Full time $104,000 - $130,878 per yearWe are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience...
