Technical Support Specialist

2 weeks ago

Antipolo City, Calabarzon, Philippines beBeeCustomerSupport Full time $12,000 - $22,000
Job Opportunity: Customer Support Professional

We are seeking a customer-oriented support agent fluent in English to join our dynamic team. This role involves addressing customer inquiries via phone, email, and live chat, with a focus on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting.

Key Responsibilities:
  • Provide prompt, accurate support via phone, email, and live chat, ensuring a positive experience for English-speaking customers.
  • Assist with account activation, integration troubleshooting, and product-related inquiries.
  • Deliver accurate guidance on client retirement plan offerings.
  • Troubleshoot technical issues and escalate complex cases as needed.
  • Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
  • Collaborate with internal teams to escalate issues efficiently and improve customer service.
Required Skills and Qualifications:
  • High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
  • Fluent in English, with strong verbal and written communication skills.
  • Previous customer service experience, ideally within technical support or financial services.
  • Familiarity with retirement plans or financial account management is advantageous.
  • Proficiency in Zendesk and Aircall is preferred.
  • Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
  • High attention to detail and ability to work both independently and as part of a remote team.
Benefits:

This role offers the opportunity to develop your skills in customer service, technical support, and retirement plan management. You will be working in a dynamic team that values collaboration and customer satisfaction.

Others:

Please note that this job description is subject to change based on business needs.

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