Remote Technical Support Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $80,000
Job Description

We are looking for a highly skilled professional to join our team as a Technical Support Specialist. The ideal candidate will have excellent communication skills, be able to work independently and collaboratively as part of a team, and have a strong understanding of technical support principles.

The selected candidate will provide top-tier support by resolving customer queries on product configuration, reporting, and integrations. They will also assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.

Key Responsibilities:

  • Provide expert technical support to customers through various channels, including phone, email, and chat.
  • Resolve complex technical issues through troubleshooting and problem-solving skills.
  • Collaborate with internal teams to enhance support processes and technical troubleshooting.
  • Maintain up-to-date knowledge of new product features and API integrations.
  • Act as an escalation point for complex customer issues, offering guidance and resolution strategies.
  • Identify and implement tools and automation to optimize resource efficiency.
  • Contribute to internal documentation, including support procedures and training materials.
Required Skills and Qualifications

To succeed in this role, the candidate must possess the following skills and qualifications:

  • 3-5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • Strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is a plus.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • Proactive approach to continuous improvement and process optimization.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.
Benefits

As a valued member of our team, you can expect:

  • Competitive compensation.
  • Flexibility in working location.
  • Opportunity to collaborate with a global team and customers.
  • Work with a successful, globally applied SaaS business model.
  • Inclusive and diverse work environment that values growth and development.

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