Enhance Program Performance

5 days ago

Makati City, National Capital Region, Philippines beBeeQuality Full time ₱150,000 - ₱250,000

Key Performance Indicators (KPIs) of this role include quality evaluation and enhancement of customer interactions to drive program performance.

Responsibilities:
  • Monitoring and evaluating inbound/outbound calls and other contact methods for quality.
  • Providing actionable insights to Business stakeholders through thorough evaluation results.
  • Collaborating with Quality Leadership and clients in calibration sessions.
  • Conducting regular internal quality audits to improve contact quality.
  • Maintaining a robust knowledge base of the program.
  • Participating in quality task forces with Business stakeholders.
  • Meeting departmental productivity requirements and key performance targets.
  • Staying current on programs by completing required phone time.
  • Contributing to maintaining accurate forms and legends documents.
About You:

The ideal candidate will possess:

  • A Bachelor's Degree in a related field from a reputable institution.
  • Less than one year of relevant experience is preferred, but not necessary.
  • Effective written and verbal communication skills.
  • Proficiency in Microsoft Office applications.
  • Ability to multitask and meet deadlines on deliverables.
  • Attention to detail and organizational skills.
Compensation & Benefits:

This role offers competitive salary, comprehensive health insurance, performance-based bonuses, and employee wellness programs.

Professional Development:

Opportunities for growth and development are provided through mentorship programs and training initiatives.

Career Advancement:

This entry-level position offers potential for advancement into higher quality assurance or management roles within the organization.

Applicants should submit their resume and cover letter through the company portal, ensuring all required information is included. It is recommended to apply promptly once qualified and interested in the opportunity.

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