Financial Recovery Specialist

4 days ago

Quezon City, National Capital Region, Philippines beBeeCollections Full time ₱350,000 - ₱600,000
About This Role

We are seeking an accomplished collections specialist to join our team. As a collections associate, you will play a pivotal role in assisting customers in managing their delinquency by understanding their financial situation and providing appropriate solutions.

This involves engaging with customers through various communication channels to offer guidance on repayment options, educating them on delinquency, and helping them regain financial stability. The ideal candidate will balance effective collections with empathy, ensuring a positive customer experience while minimizing risk for the company.

  • Customer Engagement: Initiate contact with delinquent customers through calls, emails, and messages to provide payment assistance.
  • Digital Collections: Leverage digital channels such as SMS, email, and chat to remind customers of outstanding balances and repayment options.
  • Delinquency Education: Educate customers on the impact of delinquency and guide them through repayment solutions to maintain a good credit standing.
  • Effective Negotiation: Understand customers' financial situations and negotiate feasible payment arrangements that work for both parties.
  • Payment Tracking: Monitor customer commitments, follow up on agreed payments, and ensure timely resolution of overdue accounts.

This is a fantastic opportunity for a skilled professional to grow their career in a dynamic and fast-paced environment. If you have a passion for customer service, strong communication skills, and a knack for resolving complex issues, we encourage you to apply for this exciting role.

Requirements
  • A minimum of one year of experience in collections or a related field.
  • Prior experience in call centers or similar roles.
  • Excellent communication and negotiation skills.
  • Ability to analyze customer financial situations and provide tailored solutions.
  • Basic proficiency in MS Office, particularly Excel, Word, and Outlook.
What We Offer

We provide a competitive compensation package, opportunities for growth and development, and a collaborative work environment. Our team is dedicated to excellence and strives to make a positive impact in the lives of our customers.

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