Home-Based Customer Service Advocate

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000
Remote Customer Service Representative Job

Provide excellent customer service support from the comfort of your own home as a Remote Customer Service Representative.

Job Summary

This role involves handling inbound and outbound calls professionally, resolving customer issues efficiently, and ensuring customer satisfaction. You will also be responsible for accurately documenting interactions and processing claims.

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Utilize strong communication skills to guide customers through options and find solutions.
  • Work effectively in a fast-paced environment, meeting productivity standards and quality expectations.
Responsibilities
  1. Respond to customer inquiries via phone, email, or chat, providing accurate and helpful information.
  2. Resolve customer complaints in a fair and timely manner, following established policies and procedures.
  3. Document all customer interactions, including calls, emails, and chats, in a clear and concise manner.
  4. Process customer claims and requests, ensuring timely resolution and high levels of customer satisfaction.
Requirements
  • High school diploma or equivalent required.
  • Previous call center experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and other software applications.
Benefits

We offer a range of benefits and incentives to our team members, including:

  • Competitive hourly pay rates.
  • HMO coverage for medical, dental, and vision needs.
  • Opportunities for career growth and advancement.
  • Recognition and rewards programs.
  • A fun and dynamic work environment.
About Us

Our company is committed to delivering exceptional customer experiences through our innovative approach to business process outsourcing. We are passionate about empowering our employees to excel in their roles and contribute to the success of our organization.

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