Home-Based Customer Service Agent

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Customer Service Representative Opportunity

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative.

This role involves handling incoming inquiries, proactive outreach to existing customers, and promoting new products and services while delivering exceptional customer service.

Key Responsibilities:
  • Handle inbound and outbound calls in a professional and efficient manner.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits:

This role offers a unique opportunity to work from home, providing flexibility and work-life balance. Our team is committed to delivering exceptional customer service, and we're looking for individuals who share this vision.

Additional Information:

As a valued member of our team, you will have access to ongoing training and development opportunities to enhance your skills and knowledge. We're committed to creating a supportive and inclusive work environment that promotes growth and success.

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