Customer Service Advocate
1 week ago
Our mobile banking app requires a skilled Customer Service Representative to provide seamless support to users. This role involves addressing customer inquiries, resolving issues, and enhancing user experience through English communication.
The ideal candidate will possess expertise in customer support or service, preferably in banking or financial services, dealing with SMEs. They should also have exceptional problem-solving and decision-making skills, as well as outstanding interpersonal and communication skills in English.
Key Responsibilities:
- Answer customer requests via chat and email
- Help customers through the app and provide best user experience
- Share customer feedback and report issues
- Collaborate with teams to improve product
Requirements:
- Exceptional problem-solving and decision-making skills
- Good observational skills for process improvement
- Outstanding interpersonal and communication skills in English
- Capable of managing multiple tasks under pressure
Benefits:
- Motivated dynamic team atmosphere
- Learning and growth opportunities with the company
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