Home-Based Customer Support Representative

1 week ago


Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱20,700 - ₱207,600

Are you a customer service expert looking for a new challenge?

Job Description:

A Remote Customer Service Associate is the first point of contact for our customers' queries, which include order and product questions, payment matters, and website guidance. The ideal candidate will have excellent communication skills, be able to navigate multiple tools and systems, and have a passion for delivering exceptional customer experiences.

Responsibilities Include:
  • Providing top-notch support to customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries.
  • Resolving technical issues related to digital devices, online platforms, and websites.
  • Gathering intelligence to prevent potential issues impacting customer experience and delivery performance.
Requirements:

To succeed in this role, you will need:

  • Excellent communication and problem-solving skills.
  • The ability to work independently and as part of a team.
  • Basic computer skills and knowledge of digital tools.
  • A reliable broadband connection and dedicated office space.
What You Can Expect:

As a Remote Customer Service Associate, you can expect:

  • Competitive pay starting at PhP 18,700 monthly.
  • Opportunities for on-the-job learning and growth.
  • Variable shifts over a 40-hour week from Monday to Sunday.
  • Training to develop problem-solving skills for customer support.
  • Equipment provided by us: desktop computer, UPS or power supply, and headset.
  • Lifestyle benefits and other perks.


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