Customer Service Advocate

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱300,000 - ₱500,000
Customer Experience Role

We are seeking a highly skilled professional to join our team in providing exceptional customer experiences.

The ideal candidate will play a key role in adhering to customer inquiries based on urgency and complexity, actively engaging with new customers to facilitate their onboarding process and offering comprehensive solutions to their queries.

The specialist will maintain detailed customer records using our CRM and extend to various other tasks as needed to enhance the overall user experience.

  • Support customers via direct chat or phone.
  • Respond to all messages within agreed SLA.
  • Foster strong relationships with customers by following LaunchGood guidelines and protocol for campaign approval and review.
  • Prioritize responses to tickets based on urgency, support level, and complexity.
  • Follow up on voicemail or missed chats within 24 hours.
  • Add new customers and help them onboard within agreed SLA.
  • Respond to resolve customer queries holistically.
  • Use CRM to take diligent notes and add context to customer data.
  • Other duties as assigned.
Requirements
  • 1-2 years of customer service experience.
  • Conflict resolution experience with a positive customer relationship.
  • Collaborative mindset and strong communication skills.
  • Time management abilities to juggle multiple interactions and tasks.
  • Compliance knowledge of industry regulations and ethical standards.
  • Meticulous attention to detail in documentation and data entry.
Core Competencies
  • Great decision-making skills and judgment.
  • Experience with CRM/account management software.
  • Dependable with adherence to schedules and shift times.
  • Aware of Muslim community nuances and challenges.
  • Strong problem-solving and ownership skills.
  • Empathy towards users with an upbeat and supportive attitude.

This is a unique opportunity to be part of a global network that supports ambitious projects and creates positive change. We invite you to contribute to our mission.

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