Support Customer Experience Specialist

5 days ago

Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000
Customer Support Role Overview

This position provides customer service support and resolution of routine problems regarding client's product or services.

Key Responsibilities:
  • Deliver exceptional customer service by addressing customer inquiries, concerns, and issues in a timely and professional manner.
  • Clarify customer requirements; use decision-support tools and resources to appropriately provide resolution to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs')
  • Maintain basic knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Offer additional products and/or services.
  • Track, document and retrieve information in call tracking database.
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Candidate Qualifications

The ideal candidate is a high school graduate with three to six months of relevant experience. They should have a strong customer service orientation, good computer navigation skills, and ability to effectively communicate both written and verbally.

What We Offer

A dynamic work environment that fosters growth and development opportunities for our team members.

How to Succeed

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as a strong commitment to delivering exceptional customer service.

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