Customer Experience Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱20,000 - ₱30,000
Customer Service Representative Job Description

The Customer Service Representative will be the primary point of contact for clients, providing exceptional customer experience and support. The ideal candidate will possess excellent communication skills, both written and verbal, and have a strong ability to work in a team environment.

  • Key Responsibilities:
    • Provide customer satisfaction and experience through timely and effective issue resolution.
    • Meet and exceed client-mandated Key Performance Indicators (KPIs).
    • Participate in training to improve work performance and stay up-to-date with industry trends.
    • Follow company policies and procedures, maintaining confidentiality when necessary.

Required Skills and Qualifications:

  • Essential Qualifications:
    • Exceptional Communication Skills—both in written and oral.
    • One year industry experience and with 6 months chat or 1yr payroll exp.
    • Willingness to work on shifting schedules and adapt to changing circumstances.

Benefits:

  • Enhanced Benefits Package:
    • Scholarship program for dependents.
    • Extended health benefits (HMO) for employees and dependents.
    • Free Wellness & Resiliency programs for household members.
    • Retirement savings program with company matching.
    • World-class workspaces designed for comfort and productivity.
    • Gym and recreational areas for employee relaxation.
    • Unlimited coffee and healthy snack options.
    • Food Forward: Free meals on-site for employees.
    • Daycare services for working parents.
    • Happy Hours, Time-Outs, and other on-site events.

About Us:

  • We believe our employees come first, and we value open communication and feedback.
  • We exist to make a positive impact on our global communities and the brands we serve.

How to Apply:

Please visit our Onsite Recruitment Hub at near Richmonde Hotel from 9am to 4pm, Mondays to Fridays. Bring your 2 valid IDs.

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