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Customer Support Specialist
2 weeks ago
We're Hiring: Customer Support Specialist
The Customer Support Specialist is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and follow-through.
The ideal candidate is composed, resourceful, and thrives in a fast-paced environment, maintaining professionalism and focus while handling multiple priorities.
Location:
Pasig, Philippines
Work Mode:
Work From Office
Role:
Customer Support Specialist
What You'll Do
Respond promptly and professionally to customer inquiries via phone and email
Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
Follow up with customers to confirm complete resolution of open issues. Clearly explain products, services, policies, and procedures to customers
Accurately document all customer interactions and feedback in the CRM system (HubSpot)
Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
Monitor recurring customer concerns and provide actionable insights for service or process improvements. Maintain up-to-date knowledge of products, services, and industry best practices
What We're Looking For
Minimum 2 years of experience in customer-facing or customer support roles
Experience With HubSpot Or Similar CRM/ticketing Systems Preferred
Excellent verbal and written communication skills
Strong problem-solving and organizational skills
Knowledge of the medical industry and familiarity with medical terminology
Proven ability to manage time effectively and meet deadlines
Comfortable working independently while also being a collaborative team player
Ready to make an impact? Apply now and let's grow together
