Customer Support Specialist

20 hours ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time $45,000 - $73,000

As a key member of our support team, you will be the first point of contact for customers seeking assistance. Your role will involve responding to customer inquiries in person, via phone, email, and chat.

Main Responsibilities:
  • Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
  • Respond to all Customer requests in a timely and professional manner.
  • Provide end users with guidance on the appropriate use of equipment, software, and/or reference materials.
  • Assist with all aspects of technical support, including on-site visits as needed.
  • Data entry - accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.

This is a hybrid opportunity where you will work once a week in an office setting. As a technical support specialist, you get to upskill, earn promotions, and elevate your career when you bring your skills, expertise, and dedication to the role.

Requirements:
  • A two-year associate degree (field related) or equivalent experience required.
  • A minimum of one year helpdesk experience in a corporate environment, two years preferred.
  • A comprehensive knowledge of computer hardware/software concepts.
  • An extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
  • The ability to diagnose and resolve moderately complex system hardware, software, network, and operator issues.

We are looking for someone who embodies our core values of professionalism, teamwork, and commitment to excellence. This individual should have a strong passion for delivering exceptional customer service and a desire to grow and develop within the organization.

We celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you.

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