Customer Support Specialist

3 days ago

Pasig, National Capital Region, Philippines beBeeEngagement Full time ₱150,000 - ₱250,000
Job Title: Customer Support Specialist - Digital Engagement

Our company is looking for a highly skilled and experienced individual to join our team as a Customer Support Specialist - Digital Engagement.

This role involves managing our social media presence, engaging with customers, and resolving issues in a timely and professional manner. If you have a passion for customer service and digital engagement, this could be the perfect opportunity for you

Key Responsibilities:

  • Manage and maintain our social media channels, ensuring they are up-to-date and engaging.
  • Respond to customer inquiries and resolve issues via calls, emails, and other communication channels.
  • Collaborate with internal teams to provide support and ensure seamless customer experience.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Stay up-to-date with industry trends and best practices in digital engagement.

Requirements:

  • Graduate of any four-year course.
  • Above average written and verbal communication skills.
  • Willingness to work in shifting schedules and onsite at our Mandaluyong City location.
  • Proven experience in customer service or social media management.

Benefits:

  • Opportunity to work with a dynamic and growing company.
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Chance to make a real impact on customer satisfaction and retention.

About Us:

We are a leading company in the industry, committed to providing exceptional customer service and innovative solutions. Our team is passionate about delivering results-driven solutions that meet the evolving needs of our customers. We are looking for talented individuals who share our vision and values.

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