Customer Support Specialist

1 day ago


Pasig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time $4,000 - $6,000 per year

The Customer Support Specialist is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and follow-through.

The ideal candidate is composed, resourceful, and thrives in a fast-paced environment, maintaining professionalism and focus while handling multiple priorities.

Location: Pasig, Philippines

Work Mode: Work From Office

Role: Customer Support Specialist

What You'll Do:

  1. Respond promptly and professionally to customer inquiries via phone and email
  2. Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
  3. Follow up with customers to confirm complete resolution of open issues. Clearly explain products, services, policies, and procedures to customers
  4. Accurately document all customer interactions and feedback in the CRM system (HubSpot)
  5. Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
  6. Monitor recurring customer concerns and provide actionable insights for service or process improvements. Maintain up-to-date knowledge of products, services, and industry best practices

What We're Looking For:

 Minimum 2 years of experience in customer-facing or customer support roles

Experience with HubSpot or similar CRM/ticketing systems preferred

Excellent verbal and written communication skills

Strong problem-solving and organizational skills

Knowledge of the medical industry and familiarity with medical terminology

Proven ability to manage time effectively and meet deadlines

Comfortable working independently while also being a collaborative team player



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