
Customer Support Specialist
1 day ago
The Customer Support Specialist is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and follow-through.
The ideal candidate is composed, resourceful, and thrives in a fast-paced environment, maintaining professionalism and focus while handling multiple priorities.
Location: Pasig, Philippines
Work Mode: Work From Office
Role: Customer Support Specialist
What You'll Do:
- Respond promptly and professionally to customer inquiries via phone and email
- Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
- Follow up with customers to confirm complete resolution of open issues. Clearly explain products, services, policies, and procedures to customers
- Accurately document all customer interactions and feedback in the CRM system (HubSpot)
- Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
- Monitor recurring customer concerns and provide actionable insights for service or process improvements. Maintain up-to-date knowledge of products, services, and industry best practices
What We're Looking For:
Minimum 2 years of experience in customer-facing or customer support roles
Experience with HubSpot or similar CRM/ticketing systems preferred
Excellent verbal and written communication skills
Strong problem-solving and organizational skills
Knowledge of the medical industry and familiarity with medical terminology
Proven ability to manage time effectively and meet deadlines
Comfortable working independently while also being a collaborative team player
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