Frontline Client Service Specialist
2 days ago
We are seeking a Customer Support Professional to join our team. This individual will be the primary point of contact for B2B clients, ensuring a smooth and professional experience through timely support.
Key Responsibilities:
- Provide email and chat support to B2B clients.
- Handle incoming inquiries with professionalism and efficiency.
- Troubleshoot and resolve operational or technical issues in a timely manner.
- Collaborate with sales and logistics teams to ensure smooth service delivery.
- Maintain accurate records of client interactions and issue resolutions.
- Identify recurring problems and escalate them appropriately.
Required Skills & Experience:
- 1-3 years of customer support experience (B2B preferred).
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-first attitude.
- Experience with CRM and ticketing systems.
- Ability to handle multiple client accounts and work in a fast-paced environment.
- Detail-oriented and organized, with strong time management skills.
Benefits of Working with Us:
- Fulfilling career opportunities.
- Opportunities for growth and development.
- A dynamic and supportive work environment.
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