
Client Service Coordinator
1 day ago
The Operations Generalist is a key member of our support team, responsible for delivering exceptional customer service and efficient resolution of technical and operational inquiries across multiple clients. This position requires adaptability, strong communication skills, and a commitment to meeting performance metrics in a fast-paced environment.
Key Responsibilities:- Task Management
Manage and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.
Record KeepingMaintain accurate and up-to-date records of client interactions and service requests.
Customer ServiceProvide exceptional customer service through various channels, including email, chat, and phone support.
Issue ResolutionAddress customer inquiries and resolve issues promptly and professionally.
Administrative SupportPerform back-office tasks, such as data entry, report generation, and process documentation.
Technical SupportProvide basic technical support and troubleshooting to non-technical users.
CommunicationClearly explain technical steps and terminology in a user-friendly manner.
EscalationEscalar complex technical issues to appropriate teams as needed.
Performance MetricsMeet and exceed defined SLAs and performance metrics for each assigned client account.
Process AdherenceAdhere to established processes and procedures, ensuring compliance with client and company standards.
ReportingMonitor and report on performance metrics.
Scheduling FlexibilityDemonstrate flexibility in scheduling to accommodate varying client needs and time zones.
Professional DevelopmentQuickly adapt to new processes, tools, and client requirements.
TeamworkParticipate in training and development to enhance skills and knowledge.
CollaborationWork effectively with team members to ensure seamless service delivery.
Knowledge SharingShare knowledge and best practices with colleagues.
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