Client Service Coordinator

1 day ago


Bacoor, Calabarzon, Philippines beBeeClientSupport Full time ₱15,000 - ₱20,000
Operations Generalist Role Overview

The Operations Generalist is a key member of our support team, responsible for delivering exceptional customer service and efficient resolution of technical and operational inquiries across multiple clients. This position requires adaptability, strong communication skills, and a commitment to meeting performance metrics in a fast-paced environment.

Key Responsibilities:
  • Task Management

Manage and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.

Record Keeping

Maintain accurate and up-to-date records of client interactions and service requests.

Customer Service

Provide exceptional customer service through various channels, including email, chat, and phone support.

Issue Resolution

Address customer inquiries and resolve issues promptly and professionally.

Administrative Support

Perform back-office tasks, such as data entry, report generation, and process documentation.

Technical Support

Provide basic technical support and troubleshooting to non-technical users.

Communication

Clearly explain technical steps and terminology in a user-friendly manner.

Escalation

Escalar complex technical issues to appropriate teams as needed.

Performance Metrics

Meet and exceed defined SLAs and performance metrics for each assigned client account.

Process Adherence

Adhere to established processes and procedures, ensuring compliance with client and company standards.

Reporting

Monitor and report on performance metrics.

Scheduling Flexibility

Demonstrate flexibility in scheduling to accommodate varying client needs and time zones.

Professional Development

Quickly adapt to new processes, tools, and client requirements.

Teamwork

Participate in training and development to enhance skills and knowledge.

Collaboration

Work effectively with team members to ensure seamless service delivery.

Knowledge Sharing

Share knowledge and best practices with colleagues.



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