Client Service Advocate

24 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time ₱2,000,000 - ₱2,500,000

Our organization empowers businesses to streamline payments and operations. By leveraging our platform, companies can automate proposals, client agreements, billing, and payment collection, minimizing late payments, unbilled work, and administrative tasks.

About the Role

We are seeking an experienced Customer Support Specialist for an 18-month fixed-term contract. This individual will serve as the primary point of contact for clients, handling customer communications from initial inquiry through to resolution.

Key Responsibilities:
  • Become a product expert in all areas of our platform, providing comprehensive knowledge about its capabilities.
  • Manage customer communications, resolving issues efficiently, and collecting feedback to inform product development.
  • Identify problems and collaborate with the development team to escalate bugs or solve complex issues.
  • Develop and improve processes to scale support as the business grows.
  • Create and maintain documentation, including knowledge base articles, to ensure seamless customer experiences.
What We Offer:
  • A global SaaS organization in rapid growth mode, offering opportunities for career advancement and professional development.
  • A collaborative, open, and transparent work culture that fosters teamwork and innovation.
  • A competitive compensation package, employee stock options, and comprehensive benefits, including health insurance, annual leave, and education allowance.
  • The chance to work with a diverse team, embracing challenges and promoting a culture of inclusion and diversity.

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